Ross connects to where your files already live: Google Drive or a folder you choose, with Clio added during paid pilots. It reads each supported filing, medical record, and court notice that arrives, checking Drive on its own every 15 minutes, and your client gets a plain-English text once you've approved it. No chasing. No "any updates?" calls.
Client communication software for personal injury law firms — built on your case folders, with attorney approval before a client hears anything.
$900 / month + $99 per active case · 20-case minimum · one-time onboarding · cancel anytime
Stanford Engineering, BS + MS in Computer Science. Prior work at Stanford AI Lab, Stanford Medicine, Google, Microsoft, and Synchrony. See what Ross is made of →
We're told when our coffee is ready. When a package is one stop away. When dinner leaves the restaurant.
Yet a client with a life-changing legal matter can wait weeks without hearing a word.
Legal communication should meet the expectations of the world your clients already live in.
Keeping a client informed is real work, and today it's invisible: unbilled, easy to skip on a busy week, and quietly expensive when it slips.
Every "any updates?" call is time nobody bills. Every status text a paralegal drafts starts with reading the file first. It runs all week and lands on no invoice.
Clients rarely file a grievance over the verdict. They file it because no one told them what was happening. Communication, not the case result, is what most often turns a client against a firm.
Referrals are the lifeblood of a personal-injury practice. Every client who felt ignored is a referral you never hear about, a loss you can't see because it never arrives.
Great lawyers lose clients over communication, not legal work.
Ross connects to the folder where a client's documents already live, then checks it on its own every 15 minutes. When a new document arrives, Ross reads it, drafts the update in plain English from your approved template library, and holds it for you. Your client hears from you the moment:
Connect your firm's Drive once and bind a client's folder to their matter. Ross imports every document it hasn't seen into firm-scoped storage, reads it, and drafts the update. After that it keeps checking the folder every 15 minutes, so a document that lands overnight is drafted and waiting for you in the morning. Nothing to re-file, nothing to email yourself.
Ross reads new matter documents in memory and drafts the update. The file itself never leaves Clio and is never stored by us. The connector is built but has not yet been exercised against a live Clio account, so it unlocks only during a paid pilot where we register the app, connect the account, and map your matters with you.
Point Ross at the folder in your browser, or drag the documents in. Ross reads them and drafts the same update. A folder on your own machine is readable only once you hand it over, so that step stays yours; everything after it is Ross's.
Whichever way a document arrives, a new badge appears beside the client's name. Open it to read what Ross found in the document and the message it drafted.
A settlement figure, a deadline, anything that needs your client to act, none of it ever sends on its own. It stops, and it waits for an attorney to approve it. That single rule is what makes the automation safe to hand you rather than something to fear, and you can read exactly how much a human reviews in the modes below.
A three-attorney firm that has never let software talk to a client wants to read every word. A firm sending fifty check-ins a week will not hand-approve fifty text messages, and pretending otherwise is how a tool goes unused. Both are right, so your firm picks. Switching is one click, and one click back, with no gate and no call with us.
Every outbound message waits for an attorney. Ross drafts the list; you read it and send the batch with one button. Nothing reaches a client unread.
Routine updates, welcome texts and "still working on it" check-ins, send on their own. Status changes and referral follow-ups wait for you.
Every message type this firm has turned on sends on the client's cadence. You maintain the case folder; Ross does the drafting. Anything an attorney must see still reaches you.
A mode can only ever subtract. It never grants a category the firm hasn't already earned and deliberately switched on. Earning one means the record shows it: 50 of that message drafted, every one approved by a human, and not a word edited. An edit is proof the draft was wrong, so it resets the case for automating that category. Switching it on requires reading the specific risk and typing it back, verbatim, and who did it is recorded with the exact text they were shown. None of this makes automation safe. It makes the decision narrow, earned, deliberate, reversible, and on the record.
Client communication is the job Ross is bought for, and it is the job Ross does today. Everything below is either live in the core platform or explicitly marked as a paid pilot we configure with you. Work that is still unbuilt is absent, because an unbuilt thing next to a price reads as a promise.
Two tiers, and the difference is not capability we hold back. Platform is the core communication system. Platform + pilot adds account-specific connections into systems you already run - Clio, Slack, WhatsApp, Cliently, document AI - only after the needed sender, API, consent, and BAA work is in place. Live means usable in this product, not merely sketched in code.
$900/mo + $99 per active case
$900/mo + $179 per active case
Everything in Platform, and:
If this page lists something as live, the code and tests support that live claim. Pilot items are labelled as pilot because credentials, sender approval, consent, or a BAA still has to be completed with your firm.
Ross is early, and we would rather you judge it on who built it and what we can prove than on a customer list. We are also in conversation with attorneys across Southern California, and what they tell us decides what gets built next.
Engineering
Stanford Engineering, BS + MS in Computer Science. Prior work at the Stanford AI Lab, Stanford Medicine, Google, Microsoft and Synchrony. Wrote every safeguard on this page.
Product
UCLA. Independent journalist and filmmaker; former Chief Media Officer for a California congressional campaign. Owns what Ross is for, and why it reads like it was written for attorneys.
Risk & legal exposure
USC Political Science. Audits where compliance and reliability actually break, against one rule: every claim we make, we can prove. He is why this page states what it cannot do.
A tool that's right 90% of the time and silent about the rest is worse than no tool. Ross makes every risky action deliberate, disclosed, and reversible. The dials above only ever choose among things a person already wrote and approved, which is what makes them safe to hand you.
The refusal logic, the hash-chained audit trail, and the approval gate were designed and written by the same engineer who answers when you call — Stanford Engineering, BS + MS in Computer Science, with prior work at Stanford AI Lab, Stanford Medicine, Google, Microsoft, and Synchrony. Every piece it is built out of →
The case update, the one message where a model has any say in what gets said, is permanently ineligible for automation: not by setting, not by override, not by an admin who is sure. Automation reaches fixed templates your firm wrote, and nothing else. Settlement figures, deadlines, adverse rulings, and anything asking a client to act never become a draft at all. They stop at triage and escalate to an attorney.
Every draft, edit, approval, and send lands on a hash-chained audit log with an integrity check that flags accidental changes, partial deletion, and naive edits: who, what, when. Exportable end to end, and not described as tamper-proof.
No case-file content reaches a remote model until it clears the egress gate. That means a document, or text pulled from one - all of it, not just what looks sensitive. The gate stays shut until a BAA is on record, the build allows egress, the firm has turned the feature on, and the client is not on hold.
Any message that can send on its own is limited to your approved template library. The model selects a variant or escalates; it never writes one. A case-update draft is model-written and always reviewed and approved by an attorney before a client sees it.
Every read and write is scoped to your firm from the authenticated session, never from a request parameter a caller could tamper with. We test that isolation with cross-firm checks and can evidence it on request. The current production deployment is still a single SQLite-backed instance; database-level row security is the scaling step, not a claim this page makes.
Ross can import and classify a file locally after your firm connects or selects it. Sending that file, or extracted text from it, to a remote model is the separate step: an attorney at your firm confirms a signed Business Associate Agreement is in place, then the firm turns remote document reading on. Both are recorded with that attorney's name and the date. Nothing is silently upgraded: no default, no trial, no setting we flip for you.
If a control is live, this page says live. If it requires a paid pilot, a sender approval, a BAA, or a deployment switch, this page says that too. Ross does not claim SOC 2, HIPAA, ISO 27001, or Vanta certification.
Each of these is a live page, scored on the build running right now. Open them before you talk to us.
Happy clients leave five-star reviews.
Five-star reviews become referrals.
Referrals grow your firm.
One flat platform fee, plus a charge per active case, plus a one-time onboarding fee. No per-user tiers, no annual lock-in. Drag the slider or type your caseload to see your firm's monthly total.
Only matters Ross worked on this month are billed. Plans start at 20 active cases and there is no upper limit.
Choose a plan above to continue.
A matter Ross did something on this month - a message to your client, a document read, a deadline tracked. Personal injury cases go quiet for months while a client finishes treatment, and those months are free. Connect every matter you have; you're only billed for the ones that move. You choose how many active cases your plan covers and adjust that as your caseload changes; plans start at 20 and stop nowhere - type the number you actually carry, whether that is 40 or 4,000. There are no per-user seats, so you're billed for caseload, not headcount.
There is a one-time $3,500 onboarding fee, billed on your first invoice. It covers connecting Drive, mapping folders, and building your template and consent library with you. Clio is added during a paid pilot because it requires a registered app and first live validation with your account. There is no contract: billing is month to month after that, and you can cancel whenever.
Never. Bring your whole firm: attorneys, paralegals, admins. Roles are enforced, but every seat is included.
Google Drive uses read-only access, but imported Drive files are copied into Ross's firm-scoped storage so the source document can be opened later from the approval queue and audit record. Files you drag in, or select from your own computer through the browser, are copied the same way after you choose them. Clio is the exception and is pilot-only: Ross reads the Clio document in memory and does not store the file.
Remote document AI passes through an egress gate: no case-file content reaches a remote model until your firm has a signed BAA on file and has explicitly turned the feature on. Local import/storage is separate, firm-scoped, and blocked for any client placed on hold. Your data is yours to export.
One click, any time, no gate and no support ticket. Turning a category on is the step with a ceremony, because that's the step that removes the human. Going back to reading everything never is.
Lookup time goes first: instead of a paralegal opening and reading every new document to draft a status update, Ross reads the incoming document and extracts the event. Approving the pre-drafted text becomes the entire task. The money follows only once a category is earned and you've chosen to let it run, which is a decision your firm makes on its own evidence, not a number we can promise you here.